Use of the Website
Welcome to the Jivaterra Website (“Website”). By entering our Website, you agree to these terms and conditions (the “Terms”). Please review these carefully prior to making any purchases. By using this site you agree to comply with these Terms.
Jivaterra is an online service of JIVATERRA LLC (Jivaterra) for the purpose of the sale of clothing, accessories and other items or any of our category brands(“Product”).
In order to be able to make purchases through the Jivaterra website, you will be requested to register. The information sought will allow Jivaterra to handle your transaction efficiently and effectively.
As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.
The website is available only to individuals who meet the Jivaterra terms of eligibility, who have been issued a valid payment card, i.e., credit card etc and who have authorised Jivaterra to process a charge or charges on their payment card in the amount of the total purchase price for the item or items.
By making an offer to purchase merchandise, you authorise Jivaterra to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card ld
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Jivaterra may use the information you provide to conduct suitable anti-fraud reviews, the agency involved may keep a record of that information.
We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.
In case your personal information changes, please notify us by contacting Customer Care on the following email business@jivaterra.com
Jivaterra may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.
Making a purchase
When you make a purchase through the Jivaterra website, you are offering to buy Product(s) for the price stated, subject to these Terms.
All orders are subject to acceptance and availability.
Placing an Order
The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [Confirm Order] button at the end of the online order process.
Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your Payment card.
Please note that while the Website lists only available Product, there may be occasions due to circumstances beyond Jivaterra’s control, where the Product is not available. In this case a latest delivery, where applicable, will be communicated to you or an immediate refund of any unavailable goods made.
Unless otherwise notified, Jivaterra’s acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside Jivaterra’s control, which may result in you having not received that email in a timely manner.
If you require any information regarding your order(s), please contact Customer Care on +971-545-614163 during our office hours of 8:30 am till 5:30 pm (GMT+4). Jivaterra may not accept your order if: an item you have ordered is out of stock or we are unable to obtain authorisation for your payment.
We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
Pricing Policy
At the Jivaterra website you are given an opportunity to view products in your preferred currency. You may choose between US Dollar or UAE Dirham . Price converters are located in the top left corner of the website page. However, the final checkout price will be charged in AED and if you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.
All currency priced items will be honored as advertised unless it is obviously incorrect.
For International orders, Jivaterra offers our customers the Delivery Duty Unpaid (DDU) system, which means that you will be charged for the items purchased plus shipping cost only and any import duty and tax liable as part of your order will have to be paid to the shipping company upon receipt of the goods.
Product prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore, prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are markdown at any time during the selling period.
Payment
Payment will be debited and cleared from your account upon dispatch of your order from the Jivaterra website.
You confirm that the Payment card that is being used is yours or that you have been specifically authorised by the owner of the Payment card to use it. All Payment card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment, Jivaterra will not be liable for any delay or non-delivery.
The Jivaterra website is fully secure and is protected by SSL,
All Payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.
All reasonable care, as it is in Jivaterra’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, Jivaterra cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Returns
If a customer is not happy with their purchase they may obtain a full refund or exchange within 30 days of receipt of the goods. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability.
All refunds will be issued as coupon codes, which will be valid for 6 months. This will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.
Customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.
Please be aware that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return. Altered and resized items are not eligible for return/exchange. We will not accept returns that do not adhere to the specified conditions outlined.
All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the packaging is properly protected.
For further information, please refer to the Returns & Exchanges section of the website.
Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to business@jivaterra.com
Exchanges
Please refer to Returns & Exchanges section of the website for more information.
Gift returns
If you have received an item from Jivaterra as a gift, you can exchange it for another item of the same value, but must pay the additional shipping, taxes, import duties and any additional charges which may incur as a result of the exchange. Please see Shipping, Exchanges and Returns for more detailed information.
Passing of property and risk
Jivaterra retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to Jivaterra, if payment is refunded to you. Risk on the Product(s) will pass to you upon delivery.
Contacting Us
If you require help when ordering or would like to provide feedback on our service, please email us at business@jivaterra.com. You may also call us on +971-54561-4163 between the office hours of 8:30 am and 5:30 pm (GMT+4) 5 days a week.
If you would like to contact a Customer Care Representative about shipping or delivery enquiry, please e-mail to business@jivaterra.com
If you would like to receive an advice from our Online Stylist, please call us at +9714 3106904 or email to business@jivaterra.com
Privacy policy
How can I be sure my personal details are safe?
All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by Jivaterra without your written consent unless required by law at detailed above.
Copyright and Trade Marks
All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Jivaterra, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of Jivaterra, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Except as set forth in the limited license in the section entitled “Limited License” below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
For the avoidance of doubt, Jivaterra does not make any warranty or representation in respect of any other trade mark and all the trademarks presented at the Website belong to their respective owners.
CONTENT
Jivaterra “content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Jivaterra tries to ensure that the information on this site is accurate and complete. Jivaterra does not promise that Jivaterra’s Content is accurate or error-free. Jivaterra does not promise that the functional aspects of the Site or Jivaterra’s Content will be error free or that this Site, Jivaterra’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to Jivaterra the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but Jivaterra does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail.
Jivaterra reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public; information you consider confidential should not be posted to this site.
Third Party Links
Jivaterra are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by Jivaterra, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor does Jivaterra assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.
Disputes
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from Jivaterra shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate Jivaterra’s intellectual property rights, Jivaterra may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.
General
You acknowledge and agree that these Terms, together with Jivaterra’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from Jivaterra, and supersede and govern all prior proposals, agreements, or other communications. If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by Jivaterra shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms. Shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms. Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Jivaterra reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms. Jivaterra reserve the right to refuse to supply Products to any person if they are in breach of any of the Terms of Use specified. If you have any questions regarding these Terms, please contact us via email business@jivaterra.com
Governing Law
Your use of this Website and any purchase by you of any Product from Jivaterra shall be governed by U.A.E law and you here to submit to the exclusive jurisdiction of the U.A.E. courts.
Please check back frequently to see any updates or changes to our privacy policy.