Shipping Information

We are pleased to offer FREE shipping to the UAE and Indonesia. For all other GCC countries—specifically Saudi Arabia, Bahrain, Kuwait, Oman, and Qatar—as well as non-GCC countries, we charge a fixed shipping fee of USD 50.

Our team processes and ships order five days a week (Monday through Friday), excluding Saturdays, Sundays, and UAE Public Holidays.

If you have ordered a product that requires shipment from our Indonesian warehouse (back order), please contact us at info@demureandco.com for assistance.

For Quick assistance, Please WhatsApp on this number for any order enquiries +62 897-5008-162

Same-Day Delivery

For our customers in the UAE, we offer same-day delivery for select items (only for limited stock available). Please note that this service is not available on Saturdays, Sundays, or UAE Public Holidays. To qualify for same-day delivery, all orders must be placed by 12 PM. For Same Day Delivery, please contact us directly.

Thank you for shopping with us!

Pengiriman

We usually send all orders via DHL Express Courrier with Exceptions to the countries where the service is not available. Shipping time ranges from 3 to 5 working days.

Return & Exchange Policy

At Demure & Co, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free exchange policy for all items, except for sale items, which are considered final sale.

Exchanges:
You can exchange your items for a different size or color within 7 days of receiving your order. To initiate an exchange, simply email our Customer Care team at info@demureandco.com with your request. We will assist you in facilitating the collection of your original item and the delivery of your new exchange item.

Important Note:
For orders being exchanged from locations outside of the UAE and Indonesia, please reach out to us via email . at info@demureandco.com for additional support and guidance.

For Quick assistance, Please WhatsApp on this number for any order enquiries +62 897-5008-162

Thank you for choosing Demure & Co! We’re here to help ensure you find the perfect fit and style.

Kebijakan Pengembalian

At Demure & Co, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a full refund or exchange within 7 days of receiving your items. We review each query individually to ensure we address your concerns effectively.

Refunds will be issued as coupon codes, valid for 6 months. Please note that shipping costs will be deducted from your refund, except in cases of faulty items, as we need to cover the cost of our collection service.

Please be aware that sale items are not eligible for returns or exchanges. If you have any questions or need assistance with a purchase from this category, kindly reach out to us at info@demureandco.com, and our team will be happy to assist you. Thank you for choosing Demure & Co!

Kebijakan Pengembalian

At Demure & Co, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a full refund or exchange within 7 days of receiving your items. We review each query individually to ensure we address your concerns effectively.

Refunds will be issued as coupon codes, valid for 6 months. Please note that shipping costs will be deducted from your refund, except in cases of faulty items, as we need to cover the cost of our collection service. We will need a Video evidence at the time of opening the package.

Please be aware that sale items are not eligible for returns or exchanges. If you have any questions or need assistance with a purchase from this category, kindly reach out to us at info@demureandco.com, and our team will be happy to assist you. Thank you for choosing Demure & Co!